Please review this information carefully. Last updated November 16, 2023.
At Macbach Healthcare Solutions, we understand that circumstances may change, and you may need to cancel a project. We have established this cancellation policy to provide clarity and transparency regarding our cancellation procedures.
Cancellation before project commencement
Cancellations are accepted only before the start of a project. Please notify us immediately if you need to cancel a project before work begins. We will work with you to process your cancellation and address any associated details, including refunds, where applicable.
No cancellations once a project begins
Once work on a project has commenced, we regret to inform you that no cancellations will be permitted. This policy aligns with our commitment to delivering quality services and the terms outlined in our contracts stipulating that no cancellations will be granted once the project is underway.
We encourage open and thorough communication before initiating any project. Please contact our team if you have any questions or concerns regarding our services, project scope, timelines, or deliverables. We are here to provide you with all the necessary information to make an informed decision.
If there are any changes or additions to the scope of work after the project has commenced, we will work closely with you to assess the impact on the project and provide guidance on how to proceed.
We will collaborate with you to find a mutually satisfactory resolution in rare cases where exceptional circumstances beyond our control may impact the project. Your satisfaction and the success of our partnership remain our top priorities.
Feedback and communication
Your feedback is invaluable to us. If you have any concerns or suggestions regarding our policies or services, please do not hesitate to contact our team. We are always eager to hear from you and address your needs promptly and professionally.
We appreciate your understanding of our cancellation policy and thank you for choosing Macbach Healthcare Solutions as your healthcare partner. We are committed to providing you with the highest quality services and support throughout your healthcare journey.
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